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"...Few people in the world are better storytellers
and speakers than Rick..."
-- Ken Blanchard
Author, "One Minute Manager" series
"...I have heard nothing but rave reviews."
-- Bob Small, Vice President
Walt Disney World Co.
"...we view you as a key element in creating a
sustainable advantage for our brands..."
-- Thomas Vadeboncoeur, Vice President
Coca-Cola International
"... You were the highlight of the conference..."
-- Jerry Gilbert, Vice President
Johnson & Johnson |
Rick Tate has
delivered keynote addresses, workshops and consulting projects for
clients around the world challenging people's mind-sets and developing
new ways of thinking. Working through his California
based international consulting firm, ThinkIT, Rick
is an internationally recognized expert on service
quality, leadership development and organizational excellence
and is a founding faculty member of the Center for
Innovative Leadership, and a faculty member for the Institute
of Management Studies.
Rick
has authored many books, articles and training programs
including the best-seller, Leadership and the Customer
Revolution, Legendary ServiceTM, Frontline ServiceTM,
World Class Customer Service and The Service MonkeyTM. His
acclaimed training programs have been translated into over
eleven languages and distributed all over the world.
Rick
is a captivating and motivating speaker whose use of stories,
examples, anecdotes and metaphors provides a unique learning
experience for audiences. He speaks to literally thousands of
people a year from groups of ten senior executives to
thousands of front line employees.
His
client list is extensive and reads like a "who's
who" of business. It includes such notable organizations
as Disney, Coca Cola, Johnson & Johnson, Motorola,
American Honda, Brinker, Xerox, IBM, Perrier, National Park
Service, Norwest, Publix, Norstan, Manpower, Bank-One, Nortel
and J.C. Penney.
Rick
holds graduate degrees from the University of San Francisco
and California American University and has served as a faculty
member at many institutions of higher education.
Rick's customized topics include (see the topics page for full
descriptions):
Challenges
of the Customer Revolution
Leadership and the Customer Revolution
The Call For Leadership
Better, Faster, DifferentTM:Frontline
Service in the 21st Century
Leading Change... "No Theory, No Learning"
The "No Spin Zone"TM: Creating
Customer-Centered Communications
Service Leadership: The 10 Fundamentals
Employee Retention
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